After that you'll need to select a product you need assistance with. Upon checking this, a notice appears saying that you can let the original gift purchaser know that they can now request a refund. All trades are confirmed twice in the trade window and a third time via email or the Mobile Authenticator. It is okay however to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price. Yes, and Valve will consider it on a case-by-case basis.
I also said it is outdated because they still only have a basic ticket system, most big companies have several support options like phone support and online chat support along with the old ticket system. So what happens when the reason for a refund falls outside Valve's new rules? With the release of new games, some companies make a lot of profit, apart from the developer and distributors. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. The ticket system works fine for smaller companies with a few hundred or couple thousand users, but for a company dealing with millions of users the ticket system is just far too slow of a process. Then you'll need to ignore the fact that Steam will list every game from the transaction in your refund request and instead just check the total value of the refund.
There are some small dependencies of course, and refunds differ between different types of products e. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced. It's possible that my request was flagged for extra attention for this it's also possible my refund counts as abuse and may limit my ability to request refunds in the future. Basically, if you you purchased an item on Steam, you may request a refund for it. Three way trades have to be done based on trust and almost certainly aren't protected. According to the steam return or refund policy, you can request a refund for nearly any purchase on Steam—for any reason. Valve is also taking a hard line on potential abuse of this system.
If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. Customers wanting a refund can and submit their requests. Information about the purchase, price, date and name of the product are displayed then along with the refund method. Users are entitled to an unconditional refund within 14 days providing they have not played more than 2 hours' worth. This threshold, what Valve calls its 'confidence metric', varies from game to game, and is intended to stem the tide of 'fake' games released purely to make money from farming trading cards.
Not sure what you're implying, but he also mentions it would happen regardless of Steam refunds which I agree on this subject. Please see the for detailed guidelines on the return and cancellation process for Steam hardware and accessories. If you issue multiple refund requests within a short period of time, Valve will send you a warning along with your refund ticket stating that the refund system is not to be used as a way of demoing games. If it did work people wouldn't constantly be complaining about how shitty and slow steam support is. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness.
This stuff may be evidence, but it's anecdotal and not strong enough to be making decisions based on. Xbox support for example has a support option for pretty much any method you could possibly think of. Nonetheless, the simplest way to make a return is to use your account on eBay. The hardwares must be shipped back to the company within 14 days, after the request. To highlight how data might be misinterpreted, Caspain of long-time Linux supporting developer Puppy Games shared some initial sales data which showed a massive downturn in sales following the refund announcement.
Valve will, upon request via , issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours. When you buy a game on Steam, the money doesn't go straight to the developer. Never agree to a trade that needs to be made outside of the Steam trade window. Either they change their policy or stop trading in Australia. Developers who might like to offer refunds that Valve would deny also don't currently have any options that would result in the game being removed from the player's library. Please carefully check the value of the items you want to trade.
Steam Support only returns items in case of hijackins. Otherwise, in-game purchases in non-Valve games are not refundable through Steam. I didn't care about left 4 dead, but goddamn, i sunk over 1000 hours into modern warfare 2 at that point and it was a sad sad day for me. You're also making up stuff I never said. Strangely enough, customers are allowed to request a refund on games that were purchased just before they go on sale. That said, Steam reviews could definitely benefit from having more clear and prominent indicators of whether an author actually owns the game at hand or not.